UJET’s Connor Sutton, Team Lead of Customer Success, participated in Destination CRM’s Digital Transformation: From Call Centers to Customer Engagement Centers webinar. His section discussed the need to intelligent automation and how customer support must look at mobile as a primary channel.
According to Accenture, Millennials will account for 30 percent of total U.S. retail sales in 2020. 30% equals to an estimated $1.4 trillion annually in sales. Millennials and Generation Z will become the primary demographic with buying power and brands must align customer support with preferred channels.
Watch the video and learn about:
- Automation to replace repetitive tasks
- What is intelligent automation
- The impact of mobile in customer support